Stripe billing FAQ

How does billing work?

You pay Stripe for the plan (Starter $9, Pro $29, Scale $99/mo). Plan defines: daily/monthly request quotas + maximum tier + brand-pref + budget cap.

Where do I upgrade?

From your dashboard -> Upgrade plan, or directly at /pricing. Both flows take you to Stripe Checkout.

Where do I cancel / change card?

Dashboard -> Manage billing -> Stripe customer portal. You can cancel any time; service continues until the period end.

What happens if my card fails?

Stripe retries on its schedule. After final failure, your subscription_status flips to past_due/canceled and paid-tier API access is blocked (free-tier limits apply). Your data is preserved.

What about overages?

Free plan: hard cap at 100/day, 3000/mo — requests beyond return 429.

Paid plans: same — but you can upgrade immediately and the new limit takes effect on the next request.

Future (roadmap): metered overage billing for Pro/Scale.

Refunds?

We offer prorated refunds within 7 days of charge. Email support@eliteagenticsolutions.com.

What's the difference between budget_cap and request quota?

• Request quota: count of HTTP requests per period
• Budget cap: dollar value of routed traffic per period (sum of cost_usd across all requests)

Hitting either cuts you off. Both reset on the calendar month boundary.

Invoicing for Enterprise?

Yes — net-30 invoicing, custom contracts, SOC2 documentation, dedicated routing pool. Contact sales@eliteagenticsolutions.com.